Refund & Cancellation Policy

MockSutra is free to use. Mock tests, previous year papers, current affairs and typing practice carry no charge and require no payment. This policy applies only to paid test series purchased on MockSutra, such as the PPSC Senior Assistant 2026 Test Series.

Once payment is complete, the purchase is final and no refund is issued. This is because a paid series grants immediate access to downloadable question papers and solutions, which cannot be returned once obtained.

If a series is advertised with a stated number of tests and we fail to publish them within 90 days of your purchase, you may request a proportionate refund for the tests not delivered. Write to us within 30 days of that period ending. Approved refunds are processed within 5 to 7 business days to the original payment method.

If you are charged more than once for the same series, or money is deducted but access is not granted, contact us with your Payment ID. Verified duplicate or failed-transaction charges are refunded in full within 5 to 7 business days to the original payment method. Where a bank takes longer to post the credit, it may take up to 10 working days to appear on your statement.

A paid series cannot be cancelled once payment is complete, as access is granted immediately. Before paying you may leave the checkout at any point; nothing is charged and no seat is reserved until payment completes.

Some series are sold to a limited number of students. If the batch fills while you are paying, the payment is refunded in full within 5 to 7 business days and no access is granted.

Email support@mocksutra.com with your registered mobile number, the series name, the date of the transaction and the Razorpay Payment ID (it looks like pay_XXXXXXXXXXXX). We respond within 3 business days.

Payments are processed by Razorpay. MockSutra does not store your card, UPI or bank details at any point. Refunds, where approved under this policy, are returned only to the original payment method.