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Razorpay and IndusInd Bank Launch AI Account Manager 'RAY' on WhatsApp

6 September 2026National

Razorpay, in partnership with IndusInd Bank, launched 'RAY', a conversational Artificial Intelligence account manager on WhatsApp for businesses. RAY lets MSMEs manage payments, analyse transactions, generate payment links, issue refunds and resolve queries through simple chat messages, executing actions directly without a dashboard while tracking payment health and pushing alerts, insights and recommendations. Bajaj Finserv is among the first live users, and the platform has already recorded over 20,000 conversations, signalling a shift towards AI-led, real-time business support in Indian fintech. Razorpay, founded in 2014 by Shashank Kumar and Harshil Mathur, is headquartered in Bengaluru, Karnataka.

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IndusInd Bank was incorporated in 1994 as one of the first new-generation private banks and is headquartered in Mumbai | Razorpay was founded in 2014 and is headquartered in Bengaluru, Karnataka | MSMEs in India are classified under the revised composite criteria of investment and turnover

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